Child Safety Standards

HiWall is a private wall for one event, shared between people who were invited to it. That design carries most of our child safety position: there is no public feed, no discovery, no search for people, and no way for a stranger to reach a child through this app. This page states the rest — what we prohibit, how we prevent it, how you tell us, and what we do when you do.

What we prohibit

We prohibit child sexual abuse and exploitation (CSAE) absolutely and without exception. That means, among anything else answering to the description:

• Child sexual abuse material (CSAM) — any sexualised depiction of a person under 18, real, altered or generated.
• Sexualising a minor in any photograph, name, caption or message, including imagery that is not itself explicit.
• Using HiWall to groom, solicit, threaten or extort a minor, or to arrange contact with one for a sexual purpose.
• Trafficking or advertising a minor, or offering, requesting or linking to CSAM anywhere in the app.

This is not a rule you can break once. There is no warning step, no strike count and no appeal to a threshold: an account used for any of the above is closed, and its walls with it.

How the app is built to prevent it

• Every wall is private and invitation-only. There is no public gallery, no browsable list of walls and no recommendation of one person to another.
• There is no stranger contact. HiWall has no direct messaging, no friend requests, no comments and no profile search. The only people who see a photo are the people invited to the wall it was posted to.
• A host controls entry. A wall can require that the host approve each person who asks to join, and a host can remove anyone from their wall at any time.
• No advertising, no tracking, no profiling. We run no advertising SDKs and build no interest profiles, so nothing here can be used to target anyone.
• Photographs carry no location. Every image any other person can see has been re-encoded from decoded pixels, so GPS coordinates and every other embedded tag are gone by construction.

How to report it

In the app

On any wall:

• On a photograph, open it and choose Report this moment.
• On a person, open the wall's list of people and choose Report followed by their name.

Either way, pick Sexual content — or Something illegal — and add anything we should know. The report goes to a queue a person reads. It is never disclosed to whoever posted the photograph, and reporting is not a public act.

You can also block a person, which hides everything they post from you on every wall you share, without telling them and without removing either of you from the wall. Blocking is a personal preference and is not a report: if something needs us to act, report it.

By email

Whether or not you have an account, and whether or not you are on the wall concerned: write to support@hiwall.io with "Child safety" in the subject. You do not need to send the imagery, and please do not — tell us where it is and we will find it.

What we do about it

• A person reads every report, and reports naming sexual content involving a minor are handled ahead of everything else in the queue.
• We remove the content from the wall it was posted to.
• We close the account responsible, permanently, and the walls it hosts.
• We report to NCMEC. Apparent child sexual abuse material is reported to the National Center for Missing & Exploited Children through the CyberTipline, as United States law requires of us, and we preserve the account and content records that report depends on.
• We cooperate with law enforcement, and we respond to lawful requests from authorities investigating a child's safety.

We act on what a report tells us. We do not need to agree with a reporter about a photograph to remove it while we look.

Point of contact

For anything on this page — a report, a question, a request from an authority, or a concern about how we handled something — write to support@hiwall.io with "Child safety" in the subject. That address reaches a person, not a form.

FLYYY INC., New York, United States.

If a child is in immediate danger

Contact your local emergency services first. In the United States you can also reach the NCMEC CyberTipline at report.cybertipline.org or 1-800-843-5678; in the United Kingdom, the NSPCC on 0808 800 5000; elsewhere, the INHOPE network at inhope.org lists a hotline for your country. Telling them does not stop you telling us, and telling us does not stop you telling them.